Not at all! Many of our clients aren't home during their cleaning. We're happy to work with a lockbox, garage code, or spare key — whatever's easiest and most secure for you.

A little prep goes a long way to get the best value for your investment! Here's how to get ready: Clear clutter — Remove personal items, clothes, toys, or clutter from floors, countertops, and beds. The more that's put away, the more efficient your Sparkle will be.Secure pets — If you have aggressive or skittish pets, please secure them in a designated area or have them off-site during cleaning for their safety and our Sparklers' safety.Access to home — Make sure keys, security codes, or other access methods are available or communicated to our office before your appointment.Special requests/instructions — Share any special instructions (rooms to avoid, areas of focus, etc.) with our office before your appointment so we can schedule accordingly.Valuables/fragile items — Please store or let us know about any valuable or fragile items ahead of time.Temperature & lighting — If applicable, please make sure rooms are adequately lit and at a comfortable temperature for our team.Laundry/bed sheets — Our Sparklers don't do laundry. If you'd like your sheets changed, please strip the bed(s) and leave clean sheets on top for us.Dishes — Our Sparklers don't hand wash dishes or load/unload dishwashers, so please have the sink clear of dishes.Litter boxes — For the health and safety of our team, we don't clean in or around litter boxes. Please keep the floor around litter boxes free of litter if you'd like that area vacuumed or mopped. At the end of the day, the more you're able to clear and prep ahead of time, the deeper and better we're able to clean your home. ✨

The best way is to email us and we will add it to your profile notes for your Sparkler(s). But if there's a room you don't need cleaned on a specific visit, simply close the door or leave a sticky note in the area to let your Sparklers know.

Whatever works for you! While many of our clients love the consistency of recurring service, we're happy to schedule a one-time Sparkle Reset whenever you need one — no commitment required.

We know life happens! Cancellations with 24-48 hours' notice will be charged 50% of the service price, and same-day cancellations (or if we can't access your home) will be charged the full service price. We'll waive this fee once for each client! We'll always make every effort to accommodate reschedule requests and keep your preferred Sparkler on your home, though last-minute changes can sometimes make that trickier.

Whenever possible, yes! We love matching you with a consistent Sparkler who gets to know your home, your preferences, and even your pets. Consistency is part of the sparkle. ✨