Frequently Asked Questions
Quick answers about quotes, payment, what's included, and scheduling.
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Pricing and Quotes
How do you calculate your rates?
A flat rate per Sparkle, based on your home's size, number of bathrooms, and how long it's been since its last professional cleaning.
Do you give free estimates? Do you need to see my home first?
Quotes are always free, and no walkthrough is needed. Fill out our Sparkle Request Form (about 30 seconds) and we'll email your quote and availability within the hour.
Why is the first Sparkle more?
Your first Sparkle is an Initial Reset Sparkle. It takes extra time to bring your home up to our Sparkle Standards. After that, recurring Sparkles keep it there.
Will it cost less if you skip a few rooms?
No. Your price covers your whole home. We're happy to focus our time where you need it most.
Do I have to sign up for recurring service?
Never. A one-time Sparkle Reset is always welcome. If you'd like recurring service, we offer weekly, every 2 weeks, every 3 weeks, and monthly.
How long is my quote good for?
30 days from the quote date.
Is there a minimum?
Yes, $125 per service.
Payment
How do I pay?
We're cashless. The morning of your Sparkle, we email you an invoice you can pay by credit card, debit card, or Zelle, with an optional tip. Cash tips are always welcome.
Why do you need a card on file?
Every client has a card authorization on file. It's only charged if your invoice isn't paid by the next business day. You can update your card anytime at sandpiperservices.net/update-card.
What's Included
What's included in a Sparkle?
Your kitchen, bathrooms, and every room top to bottom. See the full list on our What's Included.
Do you do laundry, dishes, or organizing?
No. We focus on cleaning, and we're happy to refer you to trusted local partners for organizing, laundry, and more.
Do you clean inside the fridge, oven, or cabinets?
Only for move-in and move-out cleans in vacant homes, as an add-on.
Do you bring your own supplies?
Yes. Our Sparklers bring all of their own equipment and professional supplies, which are safe for pets and safe to touch.
Do you clean commercial spaces, Airbnbs, or new construction?
No. We're residential only because we want to be the best at one thing.
Trust and Safety
Are you insured?
Yes. Sandpiper Services is fully insured and bonded.
Who will be in my home?
Our Sparklers are W-2 employees (never subcontractors), background-checked, and covered by workers' compensation. We always try to send the same Sparkler or team each time.
Do I need to be home?
No. Most clients share a key, gate code, or door code so we can glide right in.
Do you clean homes with pets?
Yes, we LOVE animals! Please keep pets secured during your Sparkle. We don't clean litter boxes or pet accidents, for our team's safety.
Scheduling
Where do you clean?
North Pinellas: Tarpon Springs, Palm Harbor, Ozona, Clearwater, Dunedin, Safety Harbor, and Oldsmar. See Where We Sparkle.
Do you clean on weekends?
No, we Sparkle Monday through Friday. Weekends off let our team recharge, and a rested team means better Sparkles for you.
What times do you arrive?
We have two start times, 9 AM and 12 PM. Arrival can shift a little with traffic, weather, or earlier Sparkles.
What if I need to cancel or reschedule?
Just email us at sandpipersparkle@gmail.com. More than 48 hours' notice is free. 24 to 48 hours is 50% of the Sparkle price, and same day or no access is 100%. We waive the fee once for every client.
How do I get ready for my Sparkle?
Clear the clutter, secure pets, strip the beds and leave fresh sheets out, and share any access codes ahead of time. You'll get our quick Sparkle Prep slideshow when you book.
Still Have a Question?
Request your free quote and we'll be happy to answer anything else along the way.
Request Your Sparkle